Customer training
Customer training: a product academy where customers work it out themselves
Softbook for customer training is a platform where you build a product academy: onboarding courses, a knowledge base and community, so customers get up to speed faster and write to support less often.
- Customer onboarding
- Fewer tickets
- 30 days free
See also: Training partners rather than customers? Partner and dealer training
Every new customer used to mean a new round of questions for support. Now the customer learns on their own: the course, the knowledge base and the community in one place.
Product academy
A product academy: the customer gets up to speed from day one
For you this means the customer goes through onboarding on one program instead of working it out by guesswork. You build the product courses in the editor, and AI speeds up the structure.
- Product onboarding courses: video, text, tests
- AI speeds up building the training program
- One program — every customer gets the same level
Self-service
Self-service: customers find the answers themselves
For you this means the routine questions get answered without support. The knowledge base keeps the answers at hand, and in the community customers help each other.
- Knowledge base: instructions and answers outside the courses — categories and entries
- Community: a feed and chats where customers help each other
- Support handles the difficult cases instead of the repeating ones
Access
Customers reach the academy on their own
For you this means a new customer gets access to the training with no manual work. Automations open access on an event, and customers from your own product are brought into the academy through the API.
- Automations: access, a welcome and reminders fire on an event
- Customers from your app are brought into the academy through the API (a developer sets this up)
- A new customer lands in the training right away, with nobody adding them by hand
Activation
You can see who activated and who is close to leaving
For you this means you can see who has learned the product and who is stuck and at risk of leaving. Learning analytics show who finished onboarding and who stopped.
- Progress by customer: who finished onboarding, who is stuck
- A stuck customer becomes visible before they leave
- A breakdown by customer group — by segment, for example, or by their course access plan
Certification
User certification: a status for people who have learned the product
For you this means a customer who completed the training gets a confirmed status. A certificate with a serial number and a QR code — a certified user or a certified partner, for example.
- Certificates for completed training — with a serial number and a QR code
- A certified user or certified partner status
- Verifiable confirmation — by QR code or serial number
Real schools. Real results. Real people.
Founders and creators on what works best for them in Softbook.
"We picked Softbook because we needed one platform for selling courses and managing students. What we value most: video uploads, clear pricing with no surprises, and support that actually listens and acts."
Mike Pritula
Mike Pritula Academy
"The team moved all my lessons over by hand — I have no idea how I would have done it myself. They were careful about it. They keep improving the platform, they listen to what you ask for, and they genuinely look after every client."
Tanya Mykhalchenko
PPC advertising school
"Before we switched, we tried selling video lessons through Instagram, but without an admin it was impossible. Here I uploaded the courses, set up automatic payments — and the system runs itself. The courses bring in steady income without me being involved every day."
Olga Miller
Director, recruiting school
"We built a big knowledge base for our students on Softbook. No more 'live' sessions with speakers — everything is recorded and laid out in modules with tests and assignments. Our instructional designers can finally breathe."
Alexey Dinar
Personal coach
"Your platform solved a problem I had been struggling with for a long time. I uploaded a few courses, set up automatic payments — and stopped worrying about the technical side. I can see the courses selling and bringing in income every month."
Alla
Massage therapist
"Softbook let us scale our cleaning school into new regions with no extra spend on technology."
Yevhen Sukharev
Founder, Kyiv School of Cleaning
"In two years with Softbook we have built a full agency with an education arm. The platform covers everything we need."
Myroslav Liaskovets
Founder, LeadMarketing
Questions about customer training
Customers find the answers themselves: onboarding courses, the knowledge base, and the community close the routine questions, and support handles the difficult cases.
Yes. Automations open access on an event, and customers from your product can be brought into the academy through the API — a developer sets that up.
Yes. Learning analytics show progress by customer and by group: who got up to speed, and who is stuck and at risk of leaving.
The price is fixed, the number of students isn't limited, and you start with 30 days free and no card. Plans are on the pricing page.
Build an academy for your customers
30 days free, no card. Onboarding courses, a knowledge base and community — so customers get up to speed on their own.